Information We Collect
Because we are engaged in the business of selling products through the Internet and other mediums, we have implemented transaction and security measures that require us to collect certain information from our users. In order to buy products from us, you must provide certain personally identifiable information about yourself, including:
Your full name, complete mailing address, and phone number. Credit card information (collected when you purchase products from our online store)
Your current IP address when making a purchase or downloading from our servers. This helps deter fraud and prevent the unauthorized use of your credit card.
In addition, if you request additional services such as technical support or customer service, you may be asked to provide additional information, such as:
Information about your computer (such as platform, OS, etc.)
Complete details about your question/problem
Contact information such as your email address and/or phone number
How We Use the Information We Collect
We use your billing address, telephone number, and credit card to positively identify you when you purchase products from us. Only the last 4 digits and expiration date of your credit card is retained in the merchant database. Positively identifying our users helps deter, prevent, intercept, and prosecute fraud, including but not limited to unauthorized credit card charges and the use and/or proliferation of illegally distributed software and/or content.
At times, Xllerate® may provide mailings, free content, updates, or personalized information. If you no longer wish to receive these items, you may inform us via email at firstname.lastname@example.org and we will promptly remove you from any future promotional mailings.
With Whom We Share Collected Information
Purchases require us to disclose payment information to our credit processing partners. This protects both you and Xllerate® from fraud. We also use various postal services around the world, including but not limited to the US Postal Service and UPS to send information and notices. In these cases, we provide these services with your name and address, so that they may deliver these pieces.
Xllerate® does not share, sell, or trade your personal contact information or specific details about you or your household. We do not participate in shared or cooperative databases, which give other companies access to your personal information. Xllerate® may provide aggregate statistics about our customers, sales, traffic patterns, and related information to trusted third party vendors, but these statistics will not include personally identifying, or individual information.
Xllerate® reserves the right to disclose personally identifiable information if we have a good faith belief that doing so will protect the security or integrity of our products, third-party products sold by Xllerate®, Web site, computer systems, and/or content against liability, provide information to law enforcement agencies for investigating a matter relating to public safety or fraud against Xllerate®, preventing or stopping the illegal distribution of software and/or content, or when ordered to do so by a court or law enforcement agency in accordance with that court or agency’s normal procedures. These disclosures will be to the extent permitted by law.
How to Update Your Information
We strive to maintain accurate, timely, and complete customer information. Since you provide all the information that we have about you, your assistance is vital for keeping our records current. This is also important to avoid credit card authorization and/or fraud problems. Your information must be accurate.
We Protect Your Information
Xllerate® uses standard measures to protect the loss, misuse, and alteration of the information under our control. We protect customer transactions with the Secure Socket Layer (SSL) a commonly-used and well-tested Internet security protocol. The SSL that we use ensures that all the data from our store is encrypted. Encryption means that all interactions between transaction servers are protected through the use of certified public/private keys or similar secure means. Your computer exchanges key information with Xllerate®‘s servers to create a private conversation that only your computer and Xllerate®‘s servers can understand.
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